Privacy Policy

1. Introduction

Digrestrou Media ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our real estate services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Mailing address and property addresses
• Financial information for mortgage pre-qualification
• Property preferences and search criteria
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website information
• Location data (with your consent)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie management system.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing real estate services and responding to inquiries
• Communicating about properties and market updates
• Processing transactions and managing client relationships
• Improving our services and website functionality
• Sending newsletters and marketing communications (with consent)
• Complying with legal obligations and industry regulations

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Real estate transaction processing
• Marketing and communication services
• Website hosting and technical support
• Legal and professional services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure safety of our clients and employees

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Alteration or destruction
• Loss or misuse
• Accidental damage

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Update your contact preferences

6.2 Communication Preferences

You can:

• Opt out of marketing communications at any time
• Update your newsletter subscription preferences
• Choose how we contact you about our services

6.3 Data Deletion

You may request deletion of your personal information, subject to legal and business requirements for record retention.

7. Retention of Information

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Provincial Privacy Laws

This Privacy Policy is designed to comply with applicable Canadian privacy laws, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• Real estate industry specific regulations

14. Complaints Process

If you have concerns about our handling of your personal information, you may:

• Contact our privacy officer directly
• File a complaint with the Privacy Commissioner of Canada
• Contact your provincial privacy commissioner